Privacy Policy

1. Introduction

Kube-DC.cloud is a cloud infrastructure service operated by DESFECHO RELEVANTE UNIPESSOAL LDA, a company registered in Portugal (NIF: 516 949 160, VAT: PT516949160), with its registered address at Rua da Liberdade, n.º 47, Loja B, 8400-369 Lagoa, Faro, Portugal ("we", "our", or "us").

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services at kube-dc.cloud, in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection law.

2. Information We Collect

We collect information you provide directly to us:

• Account information (name, email address, company name)
• Payment information (processed securely via third-party providers)
• Usage data and service logs
• Support and billing communications

We automatically collect:

• IP addresses and device information
• Browser type and operating system
• Service usage metrics and access logs
• Cookies and similar tracking technologies (see Section 8)

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Contract performance — to provide and maintain our services
• Legal obligation — to comply with applicable laws (e.g., tax, accounting)
• Legitimate interests — to improve our services and prevent fraud
• Consent — for non-essential cookies and marketing communications

4. How We Use Your Information

We use collected information to:

• Provide and maintain our cloud infrastructure services
• Process payments and send billing information
• Send service updates and technical notices
• Respond to support requests
• Improve and optimize our services
• Detect and prevent fraud or abuse
• Comply with legal obligations

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in our operations (e.g., payment processors, hosting)
• Legal authorities when required by applicable law
• Business partners only with your explicit consent

All data is stored and processed within the European Union. Our primary data center is located in Amsterdam, Netherlands (AMS-1).

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS) and at rest
• Regular security audits and penetration testing
• Role-based access controls and multi-factor authentication
• Network isolation and continuous monitoring

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account termination, we retain certain data for up to 7 years to comply with Portuguese tax and accounting obligations. You may request earlier deletion where legally permissible.

8. Cookies

We use cookies and similar technologies for:

• Strictly necessary cookies — required for authentication and session management
• Analytics cookies — to understand how visitors use our website (requires consent)
• Preference cookies — to remember your settings (requires consent)

You can manage your cookie preferences at any time via the cookie consent banner or your browser settings.

9. Your Rights (GDPR)

As a data subject under GDPR, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — limit how we process your data
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — at any time, without affecting prior processing

You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at www.cnpd.pt.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our services at least 30 days before the changes take effect.

11. Contact & Data Controller

For privacy-related inquiries or to exercise your rights, please contact: